About us

This website is wholly owned and operated by Exotic & Oriental Ltd, The Home of Oriental Style. We are a British company and proud of it. The currency used is Pounds Sterling (GBP).

We came into being in late 2001 initially selling bamboo and other garden screens through our first website Bambooscreens. This narrow but successful range quickly widened to include almost of the stylish Oriental goods that are now available on our webshop exoticandoriental.co.uk.

We carefully researched all other online screen retailers to see what they provided as the benefit for people ordering online. To our amazement they nearly all offered no benefits other than the ability to order online at a time of your choosing. The screens still takes between 5 and 21 days to get to you which really defeats the object of swift online ordering! 

We do not make any money from delivery as many of the companies offering "free" delivery do and the delivery charge you see is the price you will pay. The  charge is worked out on a weight  basis and roughly equates to 55p per Kilogramme.
The actual delivery charge is presented at the invoice stage before purchase completion so if you think it is excessive or unfair you can cancel there and then.

Assuming all is well you can then proceed to our secure payment page, provided by Worldpay, in the sure knowledge you are the only human who will see your credit card details.

Worldpay is an online authorisation payment provider which allows real time payment processing.

All we ask is that there is someone available to sign for the delivery on the date chosen.

If you would like the screens to be delivered on a specific date please e-mail before ordering
and we will ring you back to confirm your precise requirements.

Delivery takes place any time between 8-00 am and 5-00 pm.

Our experience with Exotic & Oriental has shown us that the two most important things people expect from an on-line retailer are speed of ordering, including delivery and customer service.

We therefore try to ensure that all items showing as being in stock on the webshop actually are in stock. However we are only human and from time to time items showing as being in stock are actually go out of stock. Should this happen we will contact you by phone as soon as we download your order.

All delivery notes should be signed "unchecked"

Should any item be damaged in transit or be broken on opening contact us immediately by phone and keep all packaging. We aim to resolve all such problems with the initial phone call but the precise nature of cause of the damage means that not all claims can be dealt with as swiftly but we keep delays to a minimum.

Should you be unhappy with the item for whatever reason we will accept it back into stock as long as it is intact and in it's original packaging for a period of 14 days after purchase.

Once we have physically examined the item and found it to be OK we will issue a refund for the full cost of the order direct to your card. We cannot refund the cost of the return delivery charge.